General Manager MSF Shared IT Services (m/f/d)

Key Responsibilities

• Strategic Leadership & Governance: Have direct influence on MSF’s global IT strategy. Co-create and implement the multi-year SITS Strategic Framework (2026–2031) aligned with aligned with MSF’s ICT vision, ITIL v4 best practices, and ISO/IEC 27001 standards. Evolve mechanisms to measure and report clear benefits realized for the MSF movement.
• Financial & Performance Stewardship: Define and deliver annual objectives, milestones, and KPIs against budget. Report regularly to the SITS Board on risks, outcomes, and end-of-year achievements.
• Risk & Compliance Oversight: Manage risk classification and mitigation models. Ensure the organization is continuously aligned with critical regulatory standards, including data protection, data privacy, the Czech Cybersecurity Act (NIS2), and the AI Act.
• Stakeholder Management: Act as a critical partner to IT Directors worldwide, the International Information Systems Coordinator (IISC), and General Directors. Build profound trust across a highly distributed, complex, multi-entity international environment.
• Workforce Inspiration: Lead, inspire, and develop a multicultural, geographically dispersed workforce, championing MSF values and fostering a culture of collaboration and purpose.

What We Require

Professional Requirements:

• Senior Technology Leadership: Proven executive experience leading IT, digital services, shared service centers, or technology-driven organizations.
• Strategic Mastery: Strong track record in strategic planning, complex governance, and service delivery frameworks (e.g. ITIL).
• Financial & Risk Acumen: Robust experience in budgeting, financial oversight, information security, and global regulatory compliance (GDPR, NIS2, AI Act).
• Stakeholder Management: Exceptional communication skills with the ability to bridge the gap between technical teams and non-technical, senior humanitarian leaders.
• Technical Advantage: Experience managing a shared Microsoft 365 tenant across a globally distributed organization is a major plus.
• Sector Familiarity: Prior experience in non-profit, NGO, or humanitarian sectors is highly advantageous.
• Language: Native or fluent command of English is required; additional languages are a plus.

Personal Attributes:

• Deep personal commitment to MSF’s humanitarian mission, values, and principles.
• Ability to travel frequently for international meetings and occasional field project visits.
• A collaborative mindset capable of building consensus in an international, multi-entity ecosystem.

What We Offer

Benefit package is a subject to a specific country of location of the candidate, more information will be provided of course.